Privacy Policy

Last Updated: 14 June 2025

At Buyendy.co.uk, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of data:

• Personal identification details (name, email address, shipping/billing address, phone number)
• Payment details (processed securely via Stripe; we do not store card data)
• Account login credentials (if you register an account)
• Browsing behavior and device information (IP address, cookies, browser type, referring URLs)

2. How We Use Your Information

Your data helps us to:

• Process and deliver your orders
• Provide customer support
• Send order confirmations, updates, and promotional offers (if opted in)
• Analyze website performance and improve our service

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Performance of a contract (e.g., to complete your purchase)
• Compliance with legal obligations
• Legitimate interests (e.g., preventing fraud, improving services)
• Your consent (for marketing communications)

4. How We Share Your Information

We may share your information with:

• Payment processors like Stripe (secure and PCI-compliant)
• Delivery and logistics providers
• IT service providers for site maintenance and analytics
• Legal or regulatory authorities when required

We never sell your data to third parties.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your experience, remember preferences, and analyze traffic. You can control cookie preferences through your browser settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. All transactions are encrypted via SSL and processed by trusted partners like Stripe.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing at any time
• Object to or restrict processing in certain cases
• File a complaint with a supervisory authority (ICO in the UK)

8. Data Retention

We retain your data only as long as necessary for the purposes set out in this policy, or as required by law. Customer order data is typically retained for up to 6 years for legal and accounting purposes.

9. International Data Transfers

If we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or processing through trusted partners compliant with data protection laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact our Data Protection Officer at:

Email: support@buyendy.co.uk
Address: Buyendy Ltd, London, United Kingdom

Thank you for trusting Buyendy.co.uk. Your privacy matters to us.